Nupsala Ltd. understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, and www.nupsala.com (“Our Sites”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
1. Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:
2. Information About Us
1.1 Our Sites are owned and operated by Nupsala Ltd, a limited company registered in England under company number 8054726, whose registered address is Pate Road, Leicester Road Industrial Estate, Melton Mowbray, Leicestershire, LE13 0RG and whose main trading address is Pate Road, Leicester Road Industrial Estate, Melton Mowbray, Leicestershire, LE13 0RG
1.2 Our VAT number is 142 7394 09
1.3 We are regulated by Veterinary Medicines Directorate and our Wholesale Dealer’s Authorisation number is WDA 5226.
1.4 We are a registered veterinary practice (7236621) and governed by the Royal College of Veterinary Surgeons.
3. What Does This Policy Cover?
4. Your Rights
1.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
1.a.1 The right to be informed about Our collection and use of personal data;
1.a.2 The right of access to the personal data We hold about you (see section 12);
1.a.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
1.a.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
1.a.5 The right to restrict (i.e. prevent) the processing of your personal data;
1.a.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
1.a.7 The right to object to Us using your personal data for particular purposes; and
1.a.8 Rights with respect to automated decision making and profiling.
1.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
1.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
5. What Data Do We Collect?
1.2 business/company name
1.3 job title;
1.5 contact information such as email addresses and telephone numbers;
1.6 demographic information such as post code, preferences, and interests;
1.7 information about the animals in your care;
1.8 financial information such as credit / debit card numbers;
1.9 IP address;
1.10 web browser type and version;
1.11 operating system;
1.12 a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;
6. How Do We Use Your Data?
1.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
1.2 Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
2.a.1 Providing and managing your Account
2.a.2 Providing and managing your access to Our Sites;
2.a.3 Personalising and tailoring your experience on Our Sites;
2.a.4 Supplying Our products to you (please note that We require your personal data in order to enter into a contract with you);
2.a.5 Personalising and tailoring Our products and services for you;
2.a.6 Replying to emails from you;
2.a.7 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking the unsubscribe link in the emails);
2.a.8 Market research;
2.a.9 Analysing your use of Our Sites and gathering feedback to enable Us to continually improve Our Sites and your user experience;
1.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message or post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
1.4 Third parties whose content appears on Our Sites may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
1.5 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
1.6 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
6.a.1 We will keep your data for a period of three years after the date that you last logged into the website or placed an order;
7. How and Where Do We Store Your Data?
1.1 We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
1.2 Your data will only be stored in the UK.
1.3 Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Sites.
1.4 Steps We take to secure and protect your data include:
4.a.1 Using appropriate technical and organisational steps including storing it on our database within a secure network.
8. Do We Share Your Data?
1.1 We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, marketing and training. We also are a member of the Veterinary Osteoarthritis Alliance (VOA) and we collaborate with them in order to provide high quality training options for you and latest industry information. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
1.2 We may compile statistics about the use of Our Sites including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
1.3 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
9. What Happens If Our Business Changes Hands?
1.2 In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will not, however, be given the choice to have your data deleted or withheld from the new owner or controller.
10. How Can You Control Your Data?
1.1 In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Sites, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).
1.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
11. Your Right to Withhold Information
1.1 You may access certain areas of Our Sites without providing any data at all. However, to use all features and functions available on Our Sites you may be required to submit or allow for the collection of certain data.
12. How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
14. Contacting Us